Readify's SupportPod offering was created to complement our range of consulting services. Our multidisciplinary team works to provide our customers with peace of mind and on-going assistance.
Everything we do is focused on providing real business benefits to our customers by improving reliability, performance and proactively recommending enhancements.
We understand requirements change over time and our resourcing model provides customers with the flexibility to scale as required.
We do this by:
- Applying a sustained engineering approach to prolong the life of the software applications through proactive patching & updates, dependency upgrades and technical debt reduction
- Building business, domain and technical knowledge in your systems through consistent personnel and the continual proactive work
- Enabling a collaborative environment of sharing information, knowledge and ideas and transparency
- Implementation of DevOps, automation and value-focused principles to produce consistent, high quality, outcome-focused results
- Performing a combination of break-fix / SLA reactive work for peace of mind along with dedicated proactive work across a jointly developed, customer prioritised backlog of work
Our SupportPods support a wide variety of technologies and have wide experience across industries and application complexities in providing a high-quality service.
A working example of this service is best shown in our partnership with Adult Retrieval Victoria. Read more about the ARVIS and REACH case study here.